Contact Nagaland State Lottery

Contact Nagaland State Lottery, reach our support team for help with login, registration, deposits, withdrawals, bonuses, and any account questions you have.

Reach us

Have a question about Nagaland State Lottery results, tickets, or your account? We're here to help. Contact our support team through either channel below, no waiting in queues, no travel required.

  • Email: [email protected], expect a reply within 24 hours. Best for account verification issues, prize claim documentation, or payment reconciliation involving PhonePe, GPay, or BHIM UPI transactions.
  • In-app chat: Open the chat widget from your account dashboard for the fastest assistance. Ideal for quick queries, checking ticket status, understanding draw schedules (Dear Morning, Dear Evening, Dear Night), or resolving a failed UPI payment mid-session.

Office hours

Our support is structured across two tiers to ensure you are never left without help:

  • Automated in-app chat: Available 24 hours a day, 7 days a week. Handles instant answers for common queries, lottery results, ticket validity, draw timings, and basic account help, at any hour of the day or night.
  • Live human agents: Available Monday to Sunday, 9:00 AM to 9:00 PM IST. For escalated issues, disputes, or complex prize claims, a live agent will personally assist you during these hours.

Emails received outside agent hours are queued and reviewed first thing the following morning, answered in the order received. Typical response time is under 24 hours.

Online-only support

Nagaland State Lottery is a fully digital platform, there is no physical office, walk-in counter, branch location, or postal address anywhere in India. All support is delivered exclusively through email and in-app chat.

To reach a live agent, follow these steps:

  1. Log in to your account at nagalandstatelottery.org.
  2. Click the chat icon at the bottom-right of your dashboard.
  3. Select your query category, Results, Payments, Account, or Prizes.
  4. Chat with the automated assistant instantly, or request a live agent between 9:00 AM and 9:00 PM IST.

For payment issues, such as a deducted amount via PhonePe, GPay, or BHIM UPI that has not reflected in your wallet, email us with your transaction ID and UPI reference number for faster resolution. Please do not travel to any location expecting in-person assistance.